STANDARD (FAST) SHIPPING
If you order before midday usually your order will arrive the next working day.  Orders are dispatched via our trusted carrier DPD. Please note, next day delivery is often achieved but not guaranteed under the current global circumstances or due to other factors beyond our control.

SHIPPING STANDARDS
We employ Herbalife's Standard Operating Procedures. Shipping standards are provided below to better serve your expectations and ensure consistent quality service.

Orders placed before 12:00pm are usually sent to the warehouse the same business day. While it is not guaranteed many times these orders normally ship the same day.

Orders placed after 12:00pm will be sent to the warehouse the next business day. These orders normally ship the next business day.

Orders usually leave the warehouse within 24 hours of processing during business days.

Orders placed on holidays, weekends or during the beginning and end of the month can be delayed on rare occasions.

Once your order has been submitted, NO changes or cancellations can be made. Please review your order before placing it to ensure it is correct.

DAMAGED MERCHANDISE
In the event you receive damaged merchandise, please retain the original shipping carton and contact the local carrier office immediately to obtain an inspection report. Ask the carrier to return the merchandise (receipt enclosed) to us. Under no circumstances should you attempt to return the merchandise yourself. This is for your own protection.

LOST MERCHANDISE
On rare occasions, merchandise is lost in transit. If this occurs, your order will be replaced only after the shipment has been traced by the carrier. Upon notification of a non-delivery from the carrier, a claim will be filed and the merchandise will be replaced or a credit will be applied to your credit card.

Important notice: This retail website is ONLY for UK consumers who are purchasing Herbalife products for personal consumption. Any other use of products purchased on this site is a violation of our terms of use and we reserve the right to legally hold accountable anyone who causes any and all consequences as a result of violating these terms. In addition, this is NOT a retail website for Herbalife members. If you are an Herbalife member then you will need to contact the person who signed you up as a member or contact Herbalife Ltd directly.